Terms of Service

1. Who can use Fae

You must be at least 18 years old and able to form a binding contract to use the Service. By using it, you confirm that you are. If you use the Service on behalf of a business (for example, as a wedding planner), you confirm that you are authorized to accept these Terms for that business.

2. Your account

You are responsible for the information in your account, for keeping your password secure, and for everything that happens under your account. Tell us right away at contact@fae.co if you think someone has accessed your account without permission.

The person who creates a wedding is its owner. The owner may invite others, such as a partner or a planner, and controls the wedding’s subscription. People you invite can see and change the wedding according to their role. You are responsible for whom you invite and for what they do in your wedding.

3. The Service

Fae is an online tool for planning a wedding. It helps you keep track of vendors, emails, contracts, budgets, payments, tasks, guests, RSVPs, seating and your wedding-day schedule, and includes an AI assistant. Fae is a planning tool only. We are not a wedding planner, event manager, travel agent, financial advisor, lawyer, or party to any agreement you make with a vendor.

We may add, change, or remove features at any time. We may also suspend the Service temporarily for maintenance or for reasons outside our control.

4. Subscription and billing

• Fae is a paid subscription with no free trial. A wedding opens when its owner subscribes; until then it is locked, and you can still download what is in it. If you join your partner’s wedding, you share that wedding’s plan. A planner who joins a wedding as its planner does not pay for it.
• Free trials started before October 19, 2026 run until the end date they were given. If you delete that wedding and create a new one, the new wedding keeps whatever is left of that trial, and starts locked if it has ended. When a trial ends, the wedding is locked until its owner subscribes; your information is kept.
• The subscription is $99 a month per wedding, plus any applicable taxes, charged when you subscribe. If you subscribe during a free trial, you are charged immediately and the remaining trial days end.
• Automatic renewal. Your subscription renews automatically every month, and you authorize us to charge your payment method $99 a month (plus applicable taxes) at the start of each monthly period until you cancel.
• Cancel anytime. You can cancel online at any time from the Billing page in the app. Cancellation takes effect at the end of the monthly period you have already paid for, and you keep access until then. We do not charge cancellation fees.
• No refunds. Payments are non-refundable, and we do not give refunds or credits for partial months, unused time, or a wedding that is postponed or cancelled, except where the law requires otherwise.
• If a payment fails, we may retry it. If it is not resolved within a short grace period, the wedding is locked until payment succeeds.
• We may change the price. We will tell you by email at least 30 days before a new price applies to you, and you can cancel before then.
• Payments are processed by Stripe. Stripe may act as the reseller or merchant of record for your purchase and may collect sales tax. Stripe’s own terms and privacy policy also apply to your payment. We never see or store your full card number.

5. Fae’s AI assistant

Parts of the Service use artificial intelligence to read the emails, documents, and information you add, and to suggest tasks, deadlines, amounts, answers, and draft replies. You understand and agree that:

• AI can be wrong, incomplete, or out of date. It may misread a date, an amount, a name, or a contract term, or miss something entirely.
• Everything the AI produces is a suggestion only. It is not legal, financial, tax, medical, or other professional advice.
• You are solely responsible for checking every suggestion, confirming dates, amounts, deadlines, and contract terms directly with your vendors, and for any decision you make. Fae does not add a suggestion to your plans until you confirm it.
• We are not responsible for any loss, missed deadline, late fee, lost deposit, or other harm that results from relying on AI output.

6. Your content

You own the information, emails, files, and other material you add to the Service (“Your Content”). You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and display Your Content only as needed to provide, secure, and support the Service for you, including sending it to the service providers described in our Privacy Policy.

You confirm that you have the right to add Your Content, including any personal information about guests, vendors, family members, or other people, and that you have any permission the law requires to share it with us. You are responsible for Your Content and for keeping your own copies of anything important. You can download your wedding at any time from Settings.

7. Messages sent through Fae

Some features send email for you, such as RSVP reminders to your guests and messages to your vendors. When you use them, you authorize us to send those messages on your behalf, and you are responsible for their content, for having the right to contact the recipients, and for complying with laws that apply to them, including anti-spam laws. Emails from Fae come from a no-reply address.

8. Vendors and other third parties

Your vendors, venues, guests, and planners are independent third parties. We do not recommend, endorse, or guarantee any vendor, and we are not a party to, and have no responsibility for, any contract, payment, deposit, or dispute between you and anyone else. The Service may also link to or rely on third-party services that we do not control; your use of them is at your own risk and subject to their terms.

9. Acceptable use

You agree not to:

• break the law or violate anyone’s rights, including their privacy;
• upload anything unlawful, harmful, or that you do not have the right to share;
• use the Service to send spam or unsolicited messages;
• try to access another person’s account or wedding, or probe, scan, or test the vulnerability of the Service;
• interfere with, overload, or disrupt the Service, or bypass any limit or security measure;
• copy, scrape, resell, reverse engineer, or build a competing product from the Service;
• use the Service to harass, threaten, or harm anyone.

10. Our property

The Service, including its software, design, text, graphics, and the Fae name and logo, belongs to us or our licensors and is protected by law. We give you a limited, personal, non-transferable, revocable license to use the Service under these Terms. If you send us feedback or ideas, we may use them freely without paying you.

11. Suspension and termination

You can stop using the Service at any time, and you can delete a wedding from Settings. We may suspend or end your access at any time, with or without notice, if we believe you have broken these Terms, if we must for legal reasons, or if we stop offering the Service. If we stop offering the Service entirely, we will try to give you reasonable notice and a chance to download your information. Sections that by their nature should survive termination will survive, including sections 4 (for amounts owed), 5, 6, 8, and 12 through 18.

12. Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any information, AI output, reminder, or email will be accurate, complete, or delivered, or that your data will never be lost. Your use of the Service is at your own risk.

Fae helps you organize your wedding; it does not guarantee any result. We are not responsible for the success of your wedding or event, the conduct of any vendor or guest, or any missed deadline, payment, or detail.

13. No liability

To the fullest extent permitted by law, Dodo Media LLC and its owners, members, managers, employees, contractors, and agents are not liable to you or to anyone else for any claim, loss, cost, or damage of any kind, whether direct, indirect, incidental, special, consequential, or punitive, arising out of or related to the Service, these Terms, Fae’s AI assistant, any vendor, guest, or other third party, or your wedding or event. This includes, without limitation, lost deposits or payments, missed deadlines, late fees, lost or inaccurate data, emails or reminders that are not sent or received, and any cost of fixing or replacing anything.

You agree that you use the Service entirely at your own risk and that you will not hold us responsible or accountable for anything. If you are unhappy with the Service, your only remedy is to stop using it and cancel your subscription.

14. Indemnification

You agree to defend, indemnify, and hold harmless Dodo Media LLC and its owners, members, managers, employees, contractors, and agents from any claim, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of Your Content, your use of the Service, messages sent at your direction, your dealings with any vendor or guest, or your breach of these Terms or of any law or third-party right.

15. Release

By using the Service, you release Dodo Media LLC and its owners, members, managers, employees, contractors, and agents from all claims, demands, and damages of every kind, known or unknown, arising out of or related to the Service, these Terms, or your dealings with vendors, guests, or other third parties. If you are a California resident, you waive California Civil Code section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

16. No claims and governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. If any claim is permitted despite these Terms, it may be brought only in the state or federal courts located in California, and you consent to their jurisdiction.

No claims: to the fullest extent permitted by law, you agree not to bring any claim, lawsuit, or other proceeding against us, whether on your own behalf or as a plaintiff or member of any class, collective, or representative action.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will tell you by email or in the app before it takes effect. The “Last updated” date above shows when they last changed. By continuing to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

18. General

• These Terms and our Privacy Policy are the entire agreement between you and us about the Service.
• If any part of these Terms is found unenforceable, the rest stays in effect, and that part will be enforced to the fullest extent allowed.
• If we do not enforce a right, we have not waived it.
• You may not transfer these Terms without our written consent. We may transfer them, for example as part of a merger or sale of the business.
• We are not responsible for delays or failures caused by events beyond our reasonable control, including outages at our hosting, email, AI, or payment providers.
• You agree to receive communications from us electronically, and that notices, agreements, and other communications we send electronically satisfy any legal requirement that they be in writing.

19. Notice for California users

Under California Civil Code section 1789.3, California users are entitled to this notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

20. Contact

Questions about these Terms: contact@fae.co.